mei news
LEADING TRADE PROMOTION MANAGEMENT PROVIDER, MEI STRENGTHENS CLIENT SUPPORT – PROVIDES BETTER SERVICE FOR CLIENTS
New Support Team and Toll-Free Access Recognized By Users
MORRISTOWN, NJ – January 14, 2009 – In a continuing effort to provide its clients with the highest levels of service, MEI Computer Technology Group, Inc. today announced that it has bolstered its existing and highly regarded support department, adding a full time manager and new toll-free access. These latest additions to MEI’s technical support efforts are designed to ensure the Company delivers a high degree of client satisfaction and to make it easier for clients to get greater business value from their trade promotion management (TPM) system. Ranked for Customer Experience in Trade Promotion Management by Consumer Goods Technology readers for the second year in a row, clients continue to give MEI high marks for the quality of support and the customer service efforts of the MEI team.
Following the fast and successful resolution of a support issue, Lead Program Analyst, Eric Richter of Pinnacle Foods Group, LLC, commented: “…this resolution exceeds my expectations and I am quite excited for this solution.”
MEI strives to continuously maintain excellent service levels and meet the various needs of their clients to ensure they remain “evangelical” about their use of the MEI solution. “While most companies are cutting back during this challenging economic time, we’re putting the resources in place to back up our words; a clear differentiator compared to other vendors,” commented Lorne Schwartz, Chief Executive Officer at MEI. “We are extremely proud of our Support team. They strive to provide top-notch support to our clients, and the clients are certainly noticing. Our team responds quickly and provides excellent and professional resolutions to any challenge.”
“MEI’s TPM Support has been a huge asset to our company. The Sunny D Sales team has been a lot more efficient with you helping us out,” stated Chris Miller, Sales Finance “MEI Support for me has been second to none. They respond and follow through to the very end until resolution. Thanks again for support!”
Rick Beyer, Vice President of Global Services at MEI is pleased with results and stellar customer satisfaction achieved from the MEI Support team, stating “Our team members work extremely well together, and truly enjoy working with our clients. It is wonderful to see the feedback coming in from so many, and we certainly appreciate the abundance of kind words our clients have been sending to us recently!”
About MEI
MEI is a global provider of trade promotion management and retail execution solutions. Founded in 1983, MEI enables companies to reshape their sales and marketing activities by directly linking all phases of the planning process, thus improving the efficiency of their customers’ trade spending, account management, sales planning, forecasting and reconciling. The Company provides proven, reliable and highly reference-able sales solutions for the Consumer Goods industry, and continues to help companies such as HJ Heinz Company, Pinnacle Foods Group LLC, Solo Cup, Energizer Personal Care, Morton Salt and The Schwan Food Company increase profits, strengthen brand assets and provide better supply chain and inventory management. MEI clients through the hosted model include American Licorice Company, Birds Eye Foods Inc., J&J Snack Foods Corp, Marcal Paper Mills, Inc., Pacific Foods of Oregon, Pierre Foods, Ruiz Foods, Sunny Delight and Sunsweet Growers. For more information on MEI, please visit www.meicpg.com or call 1-800-INFO-MEI.
