In addition to having the best Trade Promotion Management and Retail Execution products on the market, MEI is equally superior in our team's ability to help our clients quickly and effectively install, learn, use and update or refine the system for both short and long term impact.
First and foremost a dedicated client service manager is assigned to your account right from project initiation for installation through ongoing application support to ensure continuity and an understanding of the manner of your business.
This client service manager has specific Consumer Goods industry experience vs. typical implementers so they get your business and hit the ground running with you.
The product has much less if no one uses it. MEI prides itself on our outstanding focus on training that has resulted in an exceptional high level of user acceptance
Training Components Implementation of both TPM and RE products include:
Train the Trainer on-site training
End User Training including remote locations and external sales and support training (broker)
Refresher Training an on-going basis as our customer change processes, learn the system better and experience turnover
Documentation is also a critical component of training to share as reference after the trainer complete their course
The support services available to MEI consumers cover all operational aspects of both the MEI Trade Promotion Management and Retail Execution products. The objective is to maximize the customers' ROI by ensuring smooth, uninterrupted operation.
Two Functional Areas of Support:
Technical Support
To address any system issues, ensuring high system availability and data integrity.
Business Support
To address the end user application questions and issues to ensure that our customers achieve maximum utilization and efficiency. Business level support is provided by industry people who not only understand the industry in general but also the customer's specific deployment.
24 / 7 / 365 Support All support calls are tracked and reported upon so we can ensure timely response and resolution as well as look for repeat areas and proactively notify customers if and when required. MEI skilled technicians are available 24 hours a day all year long to help resolve any emergencies occurring at our customers' sites. Support includes:
Upgrades of standard product
Any correction, updates and/or additions to our standard product
Technical support for certified callers
Analysis of operational problems, error verification
Clarification of functions and features of the software
